Buying an Ima Rug

Where can I view an Ima rug in person?

Explore our exquisite rugs in person! Receive updates on upcoming events and pop-ups where you can experience the quality of Ima's creations with your own hands. Sign up for our email list to be one of the first to know about these exclusive opportunities.

How can I ensure I'm selecting the correct size?

Ensure you select the perfect size for your desired space by visiting our size guide, which will help compare our standard sizes to alluringly fit with the room and furniture of choice!

Will the rug I receive look exactly like the one in the picture?

No two rugs are alike! Your Ima rug is handcrafted from 100% wool, which guarantees that each one has its own unique look and feel. Enjoy the beauty of a hand-made rug when you receive your special piece - unlike any other in existence since it was made just for you.

Can I alter my order after it has been placed?

Need to make a change? Don't worry – you have 24 hours after your order is placed to cancel or modify it. Make sure to act quickly though, as time runs out at 7:00 PM ET the following day!

Can I cancel my order?

No worries! We understand when plans shift. You can still cancel your order until 7:00 PM ET the day after you placed it and we'll refund all funds quickly for your convenience.

When will I be charged for my order?

The total cost, including shipping, will be charged once your order is placed.

Are sales taxes included in the order cost?

Our orders include the applicable state sales tax based on your delivery address. For any questions regarding how our pricing works, please feel free to reach out at

If I have a design idea that isn't shown, what should I do?

For a unique look that's all your own, reach out to us at and let us know what you have in mind! Our team of experts will be more than happy to help make that design idea become reality – the price tag just depends on how complex it is.


How long will it take to receive my custom rug once I've placed an order?

After you order your custom rug, our team of dedicated craftsmen get to work right away. We begin shearing the wool within 24 hours, spinning and dyeing it before weaving your one-of-a kind piece! This whole process can take up to 16 weeks - a little extra time is expected during colder months due to longer drying times - until finally reaching its destination ready for you to enjoy.

How much does shipping cost?

Shipping is free for orders shipped to the USA and Europe. For international orders, shipping rates will appear during checkout.

Where do you ship?

Don't let geography limit your shopping experience- we make our beautiful rugs available to customers around the world! If you don't find your country listed on our website, just drop us a line at and we'll explore how best to get you set up.

How will I know when my order has shipped?

When you place an order with us, we'll keep you informed every step of the way. You will receive a tracking number so that your rug shipment is always within reach – follow its joyous journey from Morocco to wherever it needs to go!

In case it's time-sensitive, can I receive my rug sooner?

Need your rug sooner? Reach out to us at and we'll try every avenue possible to help speed up the process, however please consider that crafting a hand-knotted rug is an intricate art form - so it's worth taking the time for perfection!

What should I do if my rug is damaged during shipping?

We understand that your rug is important to you, so we take every possible step to protect it during shipping. But if something should happen and damage occurs, don't worry! Just get in touch with us at and our team will work quickly to make sure everything gets sorted out for you right away.

What are my delivery options?

Get your order fast with our reliable delivery partners! We ship all orders from Marrakech via DHL Express. Ready-made rugs shipping from the Los Angeles will be sent off via USPS priority mail.

How long will it take for my order to arrive after it has shipped?

When you place your order with us, our speedy air delivery will ensure it is at your doorstep in no time! On average, shipments arrive within 3-5 business days of takeoff.

Do you deliver on weekends?

Yes, deliveries can occur on weekends. Please follow along your tracking number to see live updates.

Do I need to be present to sign for my delivery?

Yes. Ensure someone is at the delivery address to confidently sign for your new Ima rug--it's a valuable addition you don't want to miss out on!

Can I cancel my order?

No worries! We understand when plans shift. You can still cancel your order until 7:00 PM ET the day after you placed it and we'll refund all funds quickly for your convenience.

Will I have to pay taxes and duties?

When shipping within the USA, local sales tax may apply in certain areas. For deliveries outside of the country's borders, customs duties and taxes are not included in your purchase price from Ima Rugs - these will be invoiced by our delivery partner for payment upon receipt.

Order Status & Delivery

How can I check the status of my order?

At Ima Rugs, we strive to keep you informed on the progress of your order every step along its journey. If at any time you'd like an update or have a question regarding the status of your rug, simply email us and our team will respond quickly with all necessary information.

How often will I receive updates about my order?

For total peace of mind, you'll receive updates throughout the production process – from when we first accept your order right through to dispatch. You can trust that each significant step on its journey will be communicated directly with emails sent straight to your inbox.

How will I know when my order has shipped?

We'll provide you with an exciting update when your order is shipped! Follow the tracking number to watch as it makes its way from Morocco, directly to your door.

When can I expect to receive my custom rug?

Place your custom rug order today and experience the full craftsmanship of artisans! We'll begin processing it within 24 hours, starting a 10 to 14-week journey that includes shearing, spinning, dyeing and weaving. Plus in winter months when drying is slightly longer so you can allow an additional two or three weeks for delivery – expect nothing but excellence from start to finish.

Rug Care

Can an Ima rug withstand wear and tear?

An Ima rug is an investment that can stand the test of time - with classic style and unbeatable durability. Frequency of cleaning is key to achieve maximum longevity, as dirt buildup damages fibers which leads to rapid deterioration over time. Careful maintenance allows your Ima rug's beauty and quality craftsmanship live on for decades!

What's the best way to clean an Ima rug?

Keep your Ima rug looking pristine with a few simple steps. Be sure to vacuum and/or shake the rug out at least once per week. If liquids come into contact with wool fibers, act quickly - employ dry cloths to alleviate staining before adding water and a gentle (chemical-free) detergent when necessary! After several years of regular maintenance or if deep-cleaning is necessary due diligence should be taken in finding an experienced professional cleaner you trust.

What materials are used to make Ima rugs?

Ima rugs are masterfully crafted from luxurious 100% Moroccan wool, making it the perfect choice for any interior setting.

Will my rug shed?

Our rugs are beautifully crafted with 100% natural wool fibers for a luxurious feel, but the nature of these materials means you may experience some shedding – no need to worry though! We take extra steps throughout production so your rug arrives in perfect condition. And after it’s settled into its new home, routine vacuuming should help minimize any additional shedding.


Can I return my rug?

Yes! We accept for returns on all ready-made rugs. However, we do not accept returns on custom orders.

What is the standard return period for ready-made rugs?

The standard return period for ready-made rugs is 7 days from the date of delivery.

Do you accept returns on custom-made rugs?

No, there are no returns allowed for custom-made rugs.

Are there any specific conditions for returning ready-made rugs (e.g., unused, undamaged, original packaging)?

Yes, ready-made rugs must be undamaged, with no stains or visual signs of wear.

Are there any specific conditions for cancelling custom-made rug orders?

Customers have the right to cancel custom orders until the design is approved and ready for production. Once the rugs are on the loom and in production, the order cannot be cancelled.

Who is responsible for covering the return shipping costs?

With returns or exchanges on ready-made rugs, the customer is responsible for all return shipping costs.

How are refunds processed for returned rugs?

Refunds are processed back to the original payment method within 2-3 days after the returned rug is received and inspected.

Are there any restocking fees for returning ready-made rugs?

Yes, a 10% restocking fee applies to all returned ready-made items.

What is your policy for rugs damaged during shipment or upon receipt?

We cover the cost for rugs damaged during shipping or upon receipt. Before the rugs departure, we work with you to ensure proper packing for a successful return.

Do you offer exchanges for ready-made rugs?

Yes, we offer exchanges. The buyer is responsible for return costs. If you are exchanging for a new rug of equal value, the restocking fee is waived. If exchanging for a more expensive rug, the customer must pay the difference in price.

Are there any non-returnable items (e.g., clearance or sale items)?

No, except if stated as final sale. All items are eligible for return.

How do I initiate a return or exchange?

You can initiate a return request via email at

What if I don't like what I ordered?

We want to make sure that your experience with us is nothing short of perfect! If you have any doubts before ordering, we'll be here to answer any inquiries you may have, so the only surprise when receiving your one-of-a-kind design will be delight.

Is it possible to cancel my order?

We understand that plans change! To provide ease and convenience, we offer the option to cancel your order up until 7:00 PM ET the day after it has been placed. Refunds for all funds will be processed quickly and efficiently at this time.

About Ima Rugs

Where are Ima rugs produced?

Ima rugs are designed with an eye for beauty and a commitment to quality. Produced in Morocco's illustrious Middle Atlas Mountains, these carpets bring culture and durability that will surely lend character to your space while making it look its best. Each rug is blessed by centuries-old tradition without compromising convenience or practicality.

How do you maintain the quality of your rugs?

We focus on high-quality and excellence in every rug we produce. Our dedication to craftsmanship is evident through our years of research, partnership with experienced artisans, and emphasizing the importance of traditional techniques passed down for generations.

Do you offer a warranty for your rugs?

Our rugs are designed with longevity in mind. To ensure that your new rug remains beautiful through the years, please familiarize yourself with our care instructions upon purchase. If something unexpected happens despite best efforts to take proper precautions and maintain your rug, don't worry! Just drop us a line at - we're committed to making sure you have an exceptional experience from shopping until aftercare.

For Designers and Interior Decorators

Can I request a custom rug design for my client?

Yes, we would love to help bring your unique design vision to life! Send us an email at with any sketches or ideas you have, and we'll work with you to create a one-of-a-kind piece. The pricing will depend on the complexity of the design.

What if I want a specific design that's not listed on your website?

At Ima Rugs, we understand that not every design is listed on our website. That's why if you have a unique vision in mind for the perfect rug, simply reach out to us via email at and one of our professional team members will help find it or create something special just for you!


Here at Ima Rugs, we are committed to providing access for all. If you have any feedback on areas of our website that could be more accessible or user-friendly for people with disabilities, please contact us via email at and include "Disabled Access" in the subject line. Your insight is invaluable as we strive towards creating an equally enjoyable experience across platforms through continual improvements to our accessibility standards and policies – even third party digital vendors!

Other inquiries? Let's chat.

Please email us at